Stayntouch incident

Performance Lag

Minor Resolved View vendor source →

Stayntouch experienced a minor incident on November 7, 2018 affecting Stayntouch PMS and Stayntouch Guest Mobility and 1 more component, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2018, 06:02 AM UTC
Resolved
Nov 07, 2018, 01:03 PM UTC
Duration
7h 1m
Detected by Pingoru
Nov 07, 2018, 06:02 AM UTC

Affected components

Stayntouch PMSStayntouch Guest MobilityStayntouch Guest KioskImportsReportsGuest Email Notifications

Update timeline

  1. investigating Nov 07, 2018, 06:02 AM UTC

    We are currently experiencing a performance lag after our last release. Our development team is actively working on this and will provide updates as we uncover the root cause.

  2. identified Nov 07, 2018, 06:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 07, 2018, 06:43 AM UTC

    Performance has recovered. Our team is continueing to monitor the issue.

  4. resolved Nov 07, 2018, 01:03 PM UTC

    Performance has returned to normal.