Stayntouch incident

Issue with new logins

Major Resolved View vendor source →

Stayntouch experienced a major incident on May 17, 2019 affecting Stayntouch PMS and Stayntouch Guest Mobility and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2019, 04:54 PM UTC
Resolved
May 17, 2019, 06:11 PM UTC
Duration
1h 17m
Detected by Pingoru
May 17, 2019, 04:54 PM UTC

Affected components

Stayntouch PMSStayntouch Guest MobilityStayntouch Guest KioskImportsReportsConnect APIsInterfacesGuest Email Notifications

Update timeline

  1. investigating May 17, 2019, 04:54 PM UTC

    We are conducting emergency maintenance to resolve issue on the PMS application servers

  2. identified May 17, 2019, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 17, 2019, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 17, 2019, 06:11 PM UTC

    This incident has been resolved.