Stayntouch incident

Performance degradation - integration including reservations

Minor Resolved View vendor source →

Stayntouch experienced a minor incident on August 15, 2019 affecting Interfaces, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2019, 03:25 PM UTC
Resolved
Aug 15, 2019, 10:01 PM UTC
Duration
6h 36m
Detected by Pingoru
Aug 15, 2019, 03:25 PM UTC

Affected components

Interfaces

Update timeline

  1. investigating Aug 15, 2019, 03:25 PM UTC

    We are currently investigating this issue.

  2. identified Aug 15, 2019, 04:03 PM UTC

    The issue has been identified and our teams are working on a resolution.

  3. monitoring Aug 15, 2019, 04:39 PM UTC

    We are continuing to work on the root cause of the issue. All backlogs integrations have cleared and messages are processing normally at this time

  4. monitoring Aug 15, 2019, 04:39 PM UTC

    We are continuing to work on the root cause of the issue. All backlogs integrations have cleared and messages are processing normally at this time

  5. resolved Aug 15, 2019, 10:01 PM UTC

    This incident has been resolved.