Stayntouch incident

Performance degradation and intermittent access issue

Major Resolved View vendor source →

Stayntouch experienced a major incident on December 7, 2019 affecting Stayntouch PMS and Stayntouch Guest Mobility and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2019, 11:46 PM UTC
Resolved
Dec 11, 2019, 07:54 PM UTC
Duration
3d 20h
Detected by Pingoru
Dec 07, 2019, 11:46 PM UTC

Affected components

Stayntouch PMSStayntouch Guest MobilityStayntouch Guest KioskReportsInterfaces

Update timeline

  1. investigating Dec 07, 2019, 11:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 08, 2019, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 11, 2019, 07:54 PM UTC

    This incident has been resolved.