Staxbill incident

Intermittent issues accessing Fusebill Services

Minor Resolved View vendor source →

Staxbill experienced a minor incident on October 14, 2021 affecting API and Admin Interface and 1 more component, lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2021, 04:26 PM UTC
Resolved
Oct 14, 2021, 10:43 PM UTC
Duration
6h 17m
Detected by Pingoru
Oct 14, 2021, 04:26 PM UTC

Affected components

APIAdmin InterfaceHosted Checkout PagesTransparent RedirectSelf Service Portal

Update timeline

  1. investigating Oct 14, 2021, 04:26 PM UTC

    Fusebill's service provider is continuing to experience intermittent issues. We continue to monitor the situation as they look to resolve the issue. During this time access to Fusebill services may be interrupted.

  2. monitoring Oct 14, 2021, 07:57 PM UTC

    Systems and access have been stable for the past few hours. Fusebill will continue to keep monitoring to ensure everything has been restored to 100%

  3. monitoring Oct 14, 2021, 07:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 14, 2021, 10:43 PM UTC

    This incident has been resolved.