Staxbill incident

Subscription Management Functions not functional

Major Resolved View vendor source →

Staxbill experienced a major incident on February 18, 2023 affecting API and Admin Interface, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2023, 11:42 PM UTC
Resolved
Feb 19, 2023, 03:02 AM UTC
Duration
3h 20m
Detected by Pingoru
Feb 18, 2023, 11:42 PM UTC

Affected components

APIAdmin Interface

Update timeline

  1. investigating Feb 18, 2023, 11:42 PM UTC

    We are currently investigating failures to load subscriptions and subscription products into the Admin UI (admin.staxbill.com). Subscription products will not load into the interface and an "Error retrieving products" message is display. Subscription management via API is also affected. At this time we are not aware of any other functions in the Admin UI or with the API or other Stax Bill systems.

  2. resolved Feb 19, 2023, 03:02 AM UTC

    This incident has been resolved.