Staxbill incident

Billing Run for Jun 20 running more slowly than normal

Minor Resolved View vendor source →

Staxbill experienced a minor incident on January 20, 2024 affecting Admin Interface, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2024, 03:45 PM UTC
Resolved
Jan 21, 2024, 01:33 AM UTC
Duration
9h 48m
Detected by Pingoru
Jan 20, 2024, 03:45 PM UTC

Affected components

Admin Interface

Update timeline

  1. investigating Jan 20, 2024, 03:45 PM UTC

    Processing of the Billing Run for Jan 20 is running more slowly than normal. The engineering team is working on solutions to processing delays. Some of the billing for Jan 20 had already finished.

  2. investigating Jan 20, 2024, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 20, 2024, 06:44 PM UTC

    Billing run is running still and expected to complete today.

  4. resolved Jan 21, 2024, 01:33 AM UTC

    The billing run for Jan 20 has completed. There are no known problems associated.