Staxbill experienced a major incident on March 22, 2024 affecting Admin Interface, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Interface
Update timeline
- investigating Mar 22, 2024, 02:32 PM UTC
At this time Stax Bill is working on an issue with our automated Billing service. Actions related to subscription renewal, including Invoice Creation and Payments are failing to complete for some accounts. We are actively working on this issue and will update here as
- monitoring Mar 22, 2024, 02:47 PM UTC
The problem with the billing run has been addressed and the backlog is catching up now. We expect that it will catch up and finish all outstanding billing operations in 1 to 2 hours. We will post again once the process is finished.
- resolved Mar 22, 2024, 03:17 PM UTC
The backlog of Billing operations has now completed for all production accounts.