StatusPage incident

Missing Metrics for a Subset of Status Pages

Minor Resolved View vendor source →

StatusPage experienced a minor incident on April 25, 2022 affecting Pingdom Integration and New Relic Integration and 1 more component, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 10:47 PM UTC
Resolved
Apr 29, 2022, 04:08 PM UTC
Duration
3d 17h
Detected by Pingoru
Apr 25, 2022, 10:47 PM UTC

Affected components

Pingdom IntegrationNew Relic IntegrationDatadog IntegrationCustom Integration

Update timeline

  1. investigating Apr 25, 2022, 10:47 PM UTC

    We are currently investigating an issue with missing system metrics for a subset of status pages.

  2. identified Apr 26, 2022, 01:54 AM UTC

    We have identified a metrics display problem for a majority of status pages due to a vendor issue. This is purely a display problem and we are not experiencing any data loss. We are working to return the service to normal operations.

  3. identified Apr 28, 2022, 12:50 AM UTC

    We are still actively engaged with our vendor while their engineering teams work on the issue. Unfortunately, alternative workarounds did not produce acceptable results. Once again, this is purely a display problem and we are not experiencing any data loss.

  4. monitoring Apr 28, 2022, 09:46 PM UTC

    We have released a fix for the metrics display problem. Affected metrics displays should have returned to a functioning state. We are still actively engaged with our vendor and are working with their engineering team on fixing the root cause of this issue.

  5. resolved Apr 29, 2022, 04:08 PM UTC

    This incident has been resolved.