StatusPage incident

Intermittent errors during login for some customers

Minor Resolved View vendor source →

StatusPage experienced a minor incident on July 6, 2023 affecting Web Portal, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 09:18 AM UTC
Resolved
Jul 06, 2023, 01:26 PM UTC
Duration
4h 8m
Detected by Pingoru
Jul 06, 2023, 09:18 AM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jul 06, 2023, 09:18 AM UTC

    We are investigating reports of intermittent errors during login for some customers using Statuspage. We will provide more details once we identify the root cause.

  2. identified Jul 06, 2023, 09:28 AM UTC

    We have identified issues with our login system. To unblock customer login we have temporarily enabled alternate login flows for the manage portal. We will continue to monitor the situation and provide further details as we investigate further.

  3. monitoring Jul 06, 2023, 01:14 PM UTC

    A fix has been implemented, we are seeing recovery and continuing to monitor the incident.

  4. resolved Jul 06, 2023, 01:26 PM UTC

    This incident has been resolved.