statuspage.io domain not resolving in Brazil region for some users

Update timeline

1. investigating Feb 13, 2025, 07:22 PM UTC

   We are currently investigating this issue.

2. investigating Feb 14, 2025, 07:07 AM UTC

   We are continuing to investigate this issue.

3. identified Feb 19, 2025, 09:55 AM UTC

   We have determined that the connectivity issue is due to a DNS name resolution problem affecting certain ISPs in Brazil, which are unable to resolve *.statuspage.io domains. This issue does not impact all Brazilian customers and subscribers; it varies depending on the customer's or subscriber's ISP. Customers using custom domains for their status pages are not affected. While your Statuspage remains available, ISP configurations are preventing traffic from resolving the Statuspage domain. We are exploring mitigation strategies, but we advise affected customers to contact their ISP to understand why their ISP cannot resolve *.statuspage.io domains.

4. identified Feb 20, 2025, 03:43 PM UTC

   Please follow the steps mentioned in the below link to mitigate the DNS issues in Brazil for statuspage.io domains: https://community.atlassian.com/t5/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274

5. identified Feb 25, 2025, 02:29 PM UTC

   We are actively working with ISPs to resolve the current issues and to better understand the recent changes that have contributed to these problems. We also encourage our customers to contact their ISPs, as this appears to be an ISP-specific issue. Our investigation show that statuspage.io domains can be resolved using Google or Cloudflare DNS resolvers, such as 1.1.1.1 and 8.8.8.8. Please refer to the steps outlined in our community post to access all Statuspage-based domains effectively. https://community.atlassian.com/t5/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274

6. resolved Mar 11, 2025, 07:52 AM UTC

   After a thorough investigation, we have determined that the recent connectivity issues experienced for statuspage.io domains in Brazil were isolated to specific Internet Service Providers (ISPs) within Brazil and there was no impact or issue with Statuspage’s infrastructure and DNS configurations itself. Our team is actively monitoring the situation and trying our best to reach out to the relevant ISPs to ensure that access issues are resolved for all affected users. If connectivity issues persist, and you are located in Brazil, we kindly ask that you open a support request with your internet service provider or follow our community post to resolve the issue. https://community.atlassian.com/forums/Statuspage-articles/Mitigation-steps-for-statuspage-io-domain-ISP-Issues-in-Brazil/ba-p/2951025#M274