StatusCake incident

SMS Issues due to ongoing Twilio issues

Minor Resolved View vendor source →

StatusCake experienced a minor incident on October 13, 2021, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 11:29 AM UTC
Resolved
Oct 13, 2021, 02:36 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 13, 2021, 11:29 AM UTC

Update timeline

  1. monitoring Oct 13, 2021, 11:29 AM UTC

    We are seeing a small number of SMS sends fail due to an outage with one of our SMS providers - Twilio This is currently affecting a small minority of alerts sent to a few regions, including Norway. Status Updates will be posted here and can be followed directly at https://status.twilio.com/

  2. monitoring Oct 13, 2021, 11:35 AM UTC

    Twilio have made progress on the issue, they now expect delays rather than non-sends

  3. resolved Oct 13, 2021, 02:36 PM UTC

    The matter is now reported as resolved, all SMS will send as expected