StatusCake incident
App, and Services facing heavy networking issues
StatusCake experienced a major incident on August 2, 2022 affecting Main Website and API and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2022, 09:39 PM UTC
Our main server provider is implementing emergency maintenance to fix issues that occured 24 hours ago across their systems. We were told there would be no network downtime but unfortunately they are sufferring from high network loss. We are in communication with them in order to understand the situation and will update further here.
- identified Aug 02, 2022, 09:58 PM UTC
Identified - The server provider has identified the cause of this incident as a power issue and are working in London to restore normal connectivity as soon as possible.
- identified Aug 02, 2022, 10:19 PM UTC
We understand that the datacenter (hosting multiple server providers) has been hit with a power outage. They are currently working with the centre staff to get systems back up and running
- monitoring Aug 02, 2022, 10:25 PM UTC
The datacenter has restored power, and we are actively monitoring all services to ensure all systems are back up an running.
- monitoring Aug 02, 2022, 10:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 02, 2022, 10:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 02, 2022, 10:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 02, 2022, 11:02 PM UTC
This incident has been resolved.