Statsig incident

Initialized endpoints have elevated error rates for 3 regions

Statsig experienced a major incident on May 6, 2025 affecting US West 1 and US East 1 and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2025, 05:45 PM UTC
Resolved: May 06, 2025, 06:02 PM UTC
Duration: 17m
Detected by Pingoru: May 06, 2025, 05:45 PM UTC

Affected components

US West 1US East 1US East 5Europe West 1Asia Southeast 1

Update timeline

investigating Jun 09, 2026, 06:11 AM UTC

We were notified by alerts and the team has reverted the change that caused elevated errors from 10.45, which would have affected initializing client SDKs in some locations. [Update]: Issue was root caused and resolved at 11:02 AM PST. Rollout was gated off and impact was isolated to a single customer. Mitigated: 05/06/2025 11:02:00 GMT-0700 (Pacific Daylight Time)
resolved Jun 09, 2026, 06:11 AM UTC

Resolved.