Statsig incident

All US-West Requests Failing

Critical Resolved View vendor source →

Statsig experienced a critical incident on October 23, 2025 affecting US West 1 and Console API, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 12:10 AM UTC
Resolved
Oct 23, 2025, 12:35 AM UTC
Duration
25m
Detected by Pingoru
Oct 23, 2025, 12:10 AM UTC

Affected components

US West 1Console API

Update timeline

  1. investigating Jun 09, 2026, 06:13 AM UTC

    Starting at 5:10PM PST, a networking change was made which caused an outage of all endpoints going to our US-West region to route to the incorrect backend causing exceptions, such as filter abort/RBAC denied. The team has addressed the networking change, and the US-West region should be fully recovered as of 5:35PM. Only configuration APIs for SDK initialization, background syncing, and console API was impacted. All other APIs are confirmed healthy during this incident. Mitigated: 10/22/2025 5:40 PM PST

  2. resolved Jun 09, 2026, 06:13 AM UTC

    Resolved.