Statflo incident

Customer Accounts Partial Outage // Panne partielle des comptes clients

Major Resolved View vendor source →

Statflo experienced a major incident on January 15, 2021 affecting Managed Databases & Storage, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2021, 02:30 PM UTC
Resolved
Jan 15, 2021, 04:39 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 15, 2021, 02:30 PM UTC

Affected components

Managed Databases & Storage

Update timeline

  1. investigating Jan 15, 2021, 02:30 PM UTC

    We are currently experiencing an issue that may cause customer accounts to be inaccessible to users. This also affects the dashboard and reporting. Our team is actively working on the issue and it will be resolved shortly. Thank you for your patience! ---------------- Nous rencontrons présentement des difficultés techniques qui rendent les comptes clients inaccessibles aux utilisateurs. Ceci affecte aussi la page d’accueil et les rapports. Notre équipe travaille activement sur une solution et le problème sera résolu sous peu. Merci de votre patience!

  2. identified Jan 15, 2021, 02:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2021, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2021, 04:39 PM UTC

    This incident has been resolved.