Statflo incident

In-app calling is down for some users - Issue under investigation / Problème technique: module d'appels indisponible pour certains utilisateurs- Investigation en cours

Minor Resolved View vendor source →

Statflo experienced a minor incident on October 14, 2022 affecting Conversation Platform and Statflo Application and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 03:23 PM UTC
Resolved
Oct 14, 2022, 05:02 PM UTC
Duration
1h 38m
Detected by Pingoru
Oct 14, 2022, 03:23 PM UTC

Affected components

Conversation PlatformStatflo ApplicationClassic APIs

Update timeline

  1. investigating Oct 14, 2022, 03:23 PM UTC

    It has come to our attention that our in-app calling is down for some users. Our team is investigating the issue and will provide an update once we’ve identified a potential solution. ----------------- Nous avons identifié un problème technique qui impacte le(s) module(s) suivant(s): le module d'appels est indisponible pour certains utilisateurs. Notre équipe s’efforce de déterminer la source du problème. Nous vous tiendrons au courant dès lors que celle-ci sera identifiée.

  2. identified Oct 14, 2022, 04:11 PM UTC

    The issue has been identified / Le problème a été identifié

  3. monitoring Oct 14, 2022, 04:33 PM UTC

    A fix has been implemented, we are monitoring the results / Nous avons déployé un correctif et restons attentifs

  4. resolved Oct 14, 2022, 05:02 PM UTC

    This incident has been resolved / Le problème est désormais résolu