Stash incident

Phone Supp

Critical Ongoing View vendor source →

Stash is currently experiencing a critical incident affecting Phone Support, which began 12h ago. The vendor's full update timeline is below.

Started
Oct 09, 2026, 08:32 PM UTC
Resolved
Ongoing
Duration
● 11h 52m
Detected by Pingoru
Oct 09, 2026, 08:32 PM UTC

Affected components

Phone Support

Update timeline

  1. investigating Oct 09, 2026, 08:32 PM UTC

    We are currently experiencing an interruption to our phone support services due to an earthquake affecting our call center. We are relieved to report that all of our staff members are safe and unharmed. As we assess the impact, it may take some time before our phone lines are fully operational again. In the meantime, please reach out to us via email at [email protected] for assistance. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. investigating Oct 09, 2026, 08:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2026, 08:35 PM UTC

    Agents are unable to support phone calls at this time.