Starling Bank incident

Intermittent issues using MasterCard abroad

Minor Resolved View vendor source →

Starling Bank experienced a minor incident on June 12, 2018 affecting Debit Cards, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2018, 08:42 AM UTC
Resolved
Jun 12, 2018, 10:12 AM UTC
Duration
1h 30m
Detected by Pingoru
Jun 12, 2018, 08:42 AM UTC

Affected components

Debit Cards

Update timeline

  1. investigating Jun 12, 2018, 08:42 AM UTC

    MasterCard are currently experiencing issues in their network in some parts of the world and transactions may be declined. We believe all UK transactions are processing normally and are in communication with MasterCard who are working to resolve the issue. We are sorry for any inconvenience caused and will keep you updated as we hear more.

  2. resolved Jun 12, 2018, 10:12 AM UTC

    We have been advised that all transactions should be processing normally again. Thank you for your patience.