Starling Bank experienced a major incident on September 14, 2018 affecting Debit Cards and New Account Opening and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Debit CardsNew Account OpeningiOS AppAndroid App
Update timeline
- investigating Sep 14, 2018, 03:40 PM UTC
We are currently experiencing a disruption. Some customer card transactions may be declined. We're sorry for the inconvenience. We are investigating this and will keep you updated.
- investigating Sep 14, 2018, 03:45 PM UTC
We are continuing to investigate this issue.
- resolved Sep 14, 2018, 03:59 PM UTC
We were experiencing some disruption to our service earlier with some card transactions being declined. This has now been resolved. Sorry for the inconvenience.