Starling Bank incident

Intermittent Problems with Customer Support Calls

Starling Bank experienced a minor incident on November 5, 2018 affecting Customer Support, lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Nov 05, 2018, 05:37 PM UTC
Resolved: Nov 05, 2018, 06:01 PM UTC
Duration: 23m
Detected by Pingoru: Nov 05, 2018, 05:37 PM UTC

Affected components

Customer Support

Update timeline

investigating Nov 05, 2018, 05:37 PM UTC

We are experiencing some intermittent problems with our telephony which means that calls to Customer Services may fail. Please reach out to us in-app if you need to contact us.
monitoring Nov 05, 2018, 05:49 PM UTC

Our telephony problems appear to have been resolved. We will continue to monitor this.
resolved Nov 05, 2018, 06:01 PM UTC

This incident has been resolved.