Starling Bank experienced a minor incident on September 11, 2019 affecting Debit Cards, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2019, 11:43 AM UTC
Some customers may experience issues with their card transaction. Please do re-try. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Sep 11, 2019, 12:37 PM UTC
We’re sorry if you experienced a problem with your card payment earlier today. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.
- resolved Sep 11, 2019, 01:58 PM UTC
We're sorry if you experienced a problem with your card payment; most transactions were successful, but there may be a delay in some of these transactions appearing on your feed. The issue has now been fixed and transactions are now processing as normal. We're sorry for any inconvenience.