Starling Bank experienced a minor incident on December 27, 2019 affecting Debit Cards, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 27, 2019, 02:38 PM UTC
Some customers may experience issues with their card transactions and ATM withdrawals. Please do re-try. You can still withdraw money from the Post Office. Your transaction feed will self correct in the coming days. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Dec 27, 2019, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 27, 2019, 02:47 PM UTC
We are continuing to monitor the situation closely, but your card should now be working as expected. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.
- monitoring Dec 27, 2019, 02:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 27, 2019, 02:51 PM UTC
This incident has been resolved.