Starling Bank experienced a major incident on January 14, 2020 affecting Debit Cards and Post Office Deposits/Withdrawals, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2020, 03:01 PM UTC
Some customers may experience issues with their card transactions and ATM withdrawals. Post Office withdrawals and deposits are currently unavailable. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience. Your transaction feed will self correct in the coming days.
- resolved Jan 14, 2020, 03:20 PM UTC
We had some card issues earlier. Card services are now working as expected. Post Office withdrawals and deposits are now restored. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days