Starling Bank experienced a major incident on September 9, 2020 affecting Debit Cards, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Debit Cards
Update timeline
- investigating Sep 09, 2020, 11:37 PM UTC
Some customers may experience issues with their card transactions, ATM withdrawals and card information in app. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- resolved Sep 09, 2020, 11:45 PM UTC
Some customers may have experienced issues with their card transactions, ATM withdrawals and card information in app. The service has now been restored and card transactions are processing normally. We are monitoring the situation closely.