Starling Bank experienced a critical incident on January 22, 2021 affecting New Account Opening and iOS App and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
New Account OpeningiOS AppAndroid App
Update timeline
- identified Jan 22, 2021, 05:32 PM UTC
Some customers may be experiencing issues making payments and with some app functions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
- monitoring Jan 22, 2021, 05:45 PM UTC
We are continuing to monitor the situation closely, but you should be able to use the app now. Once again we apologise for any inconvenience caused.
- resolved Jan 22, 2021, 06:08 PM UTC
This incident has been resolved.