Starling Bank experienced a minor incident on February 8, 2021 affecting Customer Support, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Feb 08, 2021, 09:37 AM UTC
We are currently experiencing some issues with customers trying to call us. Our team can still help you if you’d like to contact us by in-app chat. Go to Help in the app and select contact us; and chat. Our team are working to resolve this asap and we’re sorry for any inconvenience.
- monitoring Feb 08, 2021, 11:11 AM UTC
Some customers may have experienced issues trying to call us this morning (08/02/21). The service has now been restored. We are monitoring the situation closely.
- resolved Feb 08, 2021, 01:02 PM UTC
This incident is now resolved. We’re sorry for any inconvenience caused.