Starling Bank experienced a minor incident on May 6, 2021 affecting Debit Cards and Post Office Deposits/Withdrawals, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Debit CardsPost Office Deposits/Withdrawals
Update timeline
- investigating May 06, 2021, 12:53 PM UTC
We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
- monitoring May 06, 2021, 02:49 PM UTC
Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
- resolved May 06, 2021, 03:19 PM UTC
This incident has been resolved. We’re sorry for any inconvenience.