Starling Bank incident

Card Payments

Major Resolved View vendor source →

Starling Bank experienced a major incident on May 29, 2021 affecting Debit Cards, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2021, 10:41 AM UTC
Resolved
May 29, 2021, 11:27 AM UTC
Duration
46m
Detected by Pingoru
May 29, 2021, 10:41 AM UTC

Affected components

Debit Cards

Update timeline

  1. identified May 29, 2021, 10:41 AM UTC

    We’re investigating an issue that is causing some Mastercard transactions, including some ATM withdrawals, to be declined. We apologise for any inconvenience. Please retry with a different card if possible.

  2. identified May 29, 2021, 11:26 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 29, 2021, 11:27 AM UTC

    This incident has been resolved.