Starling Bank experienced a minor incident on April 3, 2023 affecting Debit Cards, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Debit Cards
Update timeline
- investigating Apr 03, 2023, 08:03 AM UTC
Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.
- identified Apr 03, 2023, 08:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 03, 2023, 08:53 AM UTC
We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused.
- resolved Apr 03, 2023, 10:07 AM UTC
This incident has been resolved.