StarkCloud incident

Gateway Server (Login Portal) - Update failed, server down for 2 hours

Critical Resolved View vendor source →

StarkCloud experienced a critical incident on May 9, 2022, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2022, 03:10 PM UTC
Resolved
May 09, 2022, 03:30 PM UTC
Duration
19m
Detected by Pingoru
May 09, 2022, 03:10 PM UTC

Update timeline

  1. resolved May 09, 2022, 03:10 PM UTC

    StarkCloud's login portal experienced a failed weekly update performed in the AM during off-hours which caused the login page to not accept any user logins. No other production servers were affected (no SAP client nor SAP HANA servers). StarkCloud's engineers began working to resolve this as soon as possible Monday morning and were able to restore the login portal at around 10:30AM (EST). We are recording the chain of events that led to the failed update to incorporate actions and protocols in efforts to prevent this from happening again.