Standard Bank incident

Intermittent issues experienced on our Mobile Banking App

Notice Resolved View vendor source →

Standard Bank experienced a notice incident on April 30, 2021 affecting App Login and Account Tiles, lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2021, 08:57 AM UTC
Resolved
Apr 30, 2021, 04:47 PM UTC
Duration
7h 49m
Detected by Pingoru
Apr 30, 2021, 08:57 AM UTC

Affected components

App LoginAccount Tiles

Update timeline

  1. identified Apr 30, 2021, 08:57 AM UTC

    You may be experiencing intermittent issues accessing our Mobile Banking App and receiving OTPs. We are working to resolve this urgently. We apologise for any inconvenience this may have caused and will keep you updated

  2. identified Apr 30, 2021, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 30, 2021, 09:41 AM UTC

    We are working urgently to resolve the technical issues you may be experiencing while trying to access our Mobile Banking App. Please use Internet Banking or Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience this may have caused and will continue to keep you updated.

  4. identified Apr 30, 2021, 09:42 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 30, 2021, 11:05 AM UTC

    Standard Bank: We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App, Internet Banking and ATMs. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience this may have caused and will continue to keep you updated.

  6. identified Apr 30, 2021, 11:55 AM UTC

    We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App. Internet Banking and ATMs service have been fully restored. We apologise for any inconvenience this has caused and will continue to keep you updated.

  7. identified Apr 30, 2021, 03:22 PM UTC

    Recovery of services across our banking channels has commenced and will continue until all services have been fully restored. We recognise this has been severely disruptive and sincerely apologise for this extended disruption to our banking services.

  8. resolved Apr 30, 2021, 04:47 PM UTC

    Services across all banking channels are now fully restored. Earlier today we experienced challenges in delivering a seamless service to our customers who attempted to use our Mobile Banking App, Internet Banking, ATM and those who needed to receive a one-time password to complete their transactions. While our teams worked tirelessly to resolve the service disruptions, this was of little solace to our customers attempting to use these services at month end. We do appreciate the fact that this has been severely disruptive and not what our customers expect from Standard Bank. We sincerely apologise for this extended disruption to our banking services.