Standard Bank incident

Mobile Banking App , Internet Banking and ATM not available

Critical Resolved View vendor source →

Standard Bank experienced a critical incident on May 2, 2021 affecting App Login and Internet Banking Login, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2021, 09:13 AM UTC
Resolved
May 02, 2021, 12:05 PM UTC
Duration
2h 52m
Detected by Pingoru
May 02, 2021, 09:13 AM UTC

Affected components

App LoginInternet Banking Login

Update timeline

  1. identified May 02, 2021, 09:13 AM UTC

    We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App, Internet Banking and ATMs. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.

  2. identified May 02, 2021, 10:33 AM UTC

    We are still working urgently to resolve the technical issues you may are experiencing while trying to transact on our Mobile Banking App, Internet Banking. ATM's and Point of Sale services are fully restored. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.

  3. identified May 02, 2021, 12:04 PM UTC

    We identified a hardware issue that impacted our Mobile App, Internet Banking and ATMs. The issue has now been resolved and services across all banking channels are now fully restored. We apologise for the frustration that such disruptions cause you

  4. resolved May 02, 2021, 12:05 PM UTC

    This incident has been resolved.