Standard Bank incident

Payments failure on digital channels and ATM's experienced

Major Resolved View vendor source →

Standard Bank experienced a major incident on May 3, 2021 affecting Buy Airtime and Data and Buy Airtime and Data and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 02:50 PM UTC
Resolved
May 03, 2021, 03:41 PM UTC
Duration
51m
Detected by Pingoru
May 03, 2021, 02:50 PM UTC

Affected components

Buy Airtime and DataBuy Airtime and DataBuy ElectricityBuy ElectricityPlay LottoPlay Lotto

Update timeline

  1. investigating May 03, 2021, 02:50 PM UTC

    Some customers may not be able to process payments, purchase recharge vouchers and some ATM payment failures may also be experienced

  2. identified May 03, 2021, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 03, 2021, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2021, 03:41 PM UTC

    Services on payments failures are fully restored. We sincerely apologise for the disruption to banking services