Standard Bank incident

Some customers may be experiencing intermittent delay in receiving OTP notifications

Minor Resolved View vendor source →

Standard Bank experienced a minor incident on June 1, 2021, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2021, 12:38 PM UTC
Resolved
Jun 01, 2021, 01:08 PM UTC
Duration
30m
Detected by Pingoru
Jun 01, 2021, 12:38 PM UTC

Update timeline

  1. investigating Jun 01, 2021, 12:38 PM UTC

    Some of our customers may be experiencing an intermittent delay in receiving OTP messages. The mobile network provider's technical teams are working to resolve the problem soonest. We apologise for the inconvenience caused.

  2. identified Jun 01, 2021, 12:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 01, 2021, 01:08 PM UTC

    Earlier mobile network providers experienced difficulties delivering OTP to some of our customers. This issue has now been resolved. We apologise for the inconvenience.