Standard Bank incident

IT3b's (Tax Certificates) unavailable on our Digital platforms for some customers

Major Resolved View vendor source →

Standard Bank experienced a major incident on July 7, 2021 affecting Banking statement and Banking Statements, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2021, 01:17 PM UTC
Resolved
Jul 14, 2021, 10:30 AM UTC
Duration
6d 21h
Detected by Pingoru
Jul 07, 2021, 01:17 PM UTC

Affected components

Banking statementBanking Statements

Update timeline

  1. identified Jul 07, 2021, 01:17 PM UTC

    We are working urgently to resolve the technical issues you may be experiencing while trying to download your 2021 tax certificates (IT3b), on our Mobile banking App and Internet Banking service. We apologise for any inconvenience this has caused and will keep you updated.

  2. resolved Jul 14, 2021, 10:30 AM UTC

    Customers are now able to download the IT3b tax certificates on the banking app and internet banking. We apologise for any inconvenience caused. Thank you for your patience.