Standard Bank experienced a minor incident on November 23, 2021 affecting Instant Money and Instant Money and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 23, 2021, 11:20 AM UTC
You may experience delays with receiving your SMS OTP when making online purchases. Where prompted to enter a mobile number or email address to receive your OTP, please choose email as an alternative. We apologise for the inconvenience.
- identified Nov 23, 2021, 12:02 PM UTC
You may experience delays with receiving your SMS OTP when making online purchases. Where prompted to enter a mobile number or email address to receive your OTP, please choose email as an alternative. We apologise for the inconvenience.
- resolved Nov 23, 2021, 01:42 PM UTC
Online purchases OTP SMS's have been resolved. Thank you for your patience, and apologies for any inconvenience this has caused.