Standard Bank experienced a major incident on December 9, 2021 affecting App Login and Internet Banking Login, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2021, 09:38 AM UTC
We are aware that you may be experiencing difficulties logging on to some of our digital channels. Our technical teams are working to resolve the issue as soon as possible. Please dial *120*2345#on your mobile phone for Cellphone Banking. We apologise for the inconvenience caused.
- investigating Dec 09, 2021, 09:41 AM UTC
We are continuing to investigate this issue.
- investigating Dec 09, 2021, 09:42 AM UTC
We are continuing to investigate this issue.
- investigating Dec 09, 2021, 09:54 AM UTC
We are continuing to investigate this issue.
- resolved Dec 09, 2021, 03:05 PM UTC
Earlier today Standard Bank experienced technical issues on its Banking App and Internet Banking application. These services have been restored, and customers can now access and use Internet Banking and the Mobile App. Our technicians worked tirelessly to restore services to these banking channels. Regrettably, efforts to restore these services to their full functionality took longer than expected. For this we sincerely apologise. No other banking channels were impacted.