Standard Bank incident

SBG Mobile and Internet Banking Experiencing Slow Response on Login

Standard Bank experienced a minor incident on February 1, 2022 affecting App Login and Internet Banking Login, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started: Feb 01, 2022, 06:48 AM UTC
Resolved: Feb 01, 2022, 01:12 PM UTC
Duration: 6h 23m
Detected by Pingoru: Feb 01, 2022, 06:48 AM UTC

Affected components

App LoginInternet Banking Login

Update timeline

identified Feb 01, 2022, 06:48 AM UTC

We are currently experiencing slow response times when customers attempt to log onto Internet Banking and the Mobile Banking App. We are working on resolving this. Customers who are not able to transact can use our Cellphone Banking by dialing *120*2345# and follow the prompts. Apologies for the inconvenience.
resolved Feb 01, 2022, 01:12 PM UTC

All our Internet and Mobile Banking services have now been fully restored. We apologise for the inconvenience caused.