Standard Bank experienced a critical incident on March 10, 2022 affecting Add on Store - UCount Rewards, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 10, 2022, 01:35 PM UTC
UCOUNT REWARDS SYSTEMS ARE BACK UP AND RUNNING WITH KEY SERVICES We are pleased to confirm that the following UCount Rewards services are back up and running: 1) UCount Rewards Card redemptions – in-store only. 2) UCount Rewards Points balance and other key information via the Standard Bank Banking App and the UCount Rewards websites (personal programme only) 3) Registration for UCount Rewards via the website 4) UCount Rewards Contact Centre The below functionality is currently not available for the PERSONAL PROGRAMME as yet: 1) Card Services (Card Ordering, Activation, PIN re-set and 3D Secure) 2) Redemptions to banking products, charity, website vouchers and Avios 3) Travel Mall 4) Updating your Marketing Consent on the Standard Bank Banking App and Website Please note that UCount Rewards for Business is still currently offline. UCount Rewards and UCount Rewards for Business members will continue to earn Rewards Points during this period and will not be negatively affected.
- identified Mar 14, 2022, 08:18 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 18, 2022, 07:25 AM UTC
UCOUNT REWARDS SYSTEMS ARE BACK UP AND RUNNING WITH KEY SERVICES We are pleased to confirm that the following UCount Rewards services are back up and running: 1) UCount Rewards Card redemptions – in-store only. 2) UCount Rewards Points balance and other key information via the Standard Bank Banking App and the UCount Rewards websites (personal programme only). 3) Registration for UCount Rewards via the website. 4) UCount Rewards Contact Centre. 5) UCount Rewards for Business(SE). 6) Card Services (Card Ordering, Activation, PIN re-set and 3D Secure). 7) Travel Mall. The below functionality is currently not available for the PERSONAL PROGRAMME as yet: 1) Redemptions to banking products, charity, website vouchers and Avios. 2) Updating your Marketing Consent on the Standard Bank Banking App and Website.
- resolved Mar 18, 2022, 01:50 PM UTC
This incident has been resolved.