Standard Bank experienced a critical incident on April 23, 2021 affecting App Login and Internet Banking Login, lasting 9h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 23, 2021, 08:04 AM UTC
You may be experiencing issues when logging into Internet Banking. We are working to resolve this urgently. Please use Mobile Banking App or Cellphone Banking as alternatives. We apologise for any inconvenience caused.
- identified Apr 23, 2021, 09:18 AM UTC
You may be experiencing issues when logging into Internet Banking and our Mobile Banking app. We are working to resolve this urgently. Please use Cellphone Banking as alternatives. We apologise for any inconvenience caused
- identified Apr 23, 2021, 02:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 23, 2021, 04:36 PM UTC
We previously communicated that our customers were having intermittent difficulties accessing our Mobile Banking App and Internet Banking. Services to those platforms are now in the process of recovering. Again we apologise for the inconvenience and frustration this has caused. We will continue to monitor these services throughout the night to ensure our service to you remains exceptional.
- monitoring Apr 23, 2021, 04:51 PM UTC
Internet Banking and Banking App are recovering and we continue to monitor
- resolved Apr 23, 2021, 05:42 PM UTC
This incident has been resolved.