Standard Bank incident

Banking App - Slow response times experienced

Critical Resolved View vendor source →

Standard Bank experienced a critical incident on July 20, 2021 affecting Account Tiles, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2021, 11:49 AM UTC
Resolved
Jul 20, 2021, 12:51 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 20, 2021, 11:49 AM UTC

Affected components

Account Tiles

Update timeline

  1. investigating Jul 20, 2021, 11:49 AM UTC

    The Standard Bank Mobile Banking App is currently experiencing slower response times. We are working to resolve the issue. We will update you as soon as we have rectified the problem. We apologise for the inconvenience. Use Cellphone Banking in the interim - dial *120*2345# and follow the prompts to transact.

  2. resolved Jul 20, 2021, 12:51 PM UTC

    We have resolved the slow response times on our Mobile Banking App. We will continue to monitor this and immediately resolve should any problems arise. We apologise for the inconvenience that this has caused.