Standard Bank incident

Multiple Service Impact: Internet Banking, Banking App, Cellphone banking, Point of Sale and ATM transactions failing

Critical Resolved View vendor source →

Standard Bank experienced a critical incident on May 8, 2022 affecting Instant Money and Point of Sale and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2022, 11:07 AM UTC
Resolved
May 08, 2022, 02:08 PM UTC
Duration
3h 1m
Detected by Pingoru
May 08, 2022, 11:07 AM UTC

Affected components

Instant MoneyPoint of SalePrepaidBuy Airtime and DataPayments and TransfersBalancesLottoManage Debit OrdersTransaction HistoryAccount Tiles

Update timeline

  1. investigating May 08, 2022, 11:07 AM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2022, 12:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 08, 2022, 12:05 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 08, 2022, 02:08 PM UTC

    Earlier today you were not able to transact on our Banking App, Internet Banking, Cellphone Banking, Credit Cards, Point of Sale (POS) and ATMs. All services have now been fully restored. We sincerely apologise for the inconvenience caused.