Standard Bank incident

Mobile Banking App - Ucount Tile - Intermittent Failures

Minor Resolved View vendor source →

Standard Bank experienced a minor incident on August 1, 2022 affecting Add on Store - UCount Rewards, lasting 14h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2022, 04:48 PM UTC
Resolved
Aug 02, 2022, 07:06 AM UTC
Duration
14h 17m
Detected by Pingoru
Aug 01, 2022, 04:48 PM UTC

Affected components

Add on Store - UCount Rewards

Update timeline

  1. identified Aug 01, 2022, 04:48 PM UTC

    Please note that there is an intermittent issue with the loading of the uCount tile, specifically the goals and gains view. Please use www.ucount.standardbank.co.za to view and redeem points. Points balance and voucher redemption currently available. Our teams are working on resolving the issue. We apologise for any inconvenience this may cause.

  2. resolved Aug 02, 2022, 07:06 AM UTC

    Services restored at 00:01