Stacker had 10 outages in the last 2 years totaling 6h 48m of downtime — averaging 0.4 incidents per month.
There were 10 Stacker outages since July 30, 2024 totaling 6h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently looking into an issue where Stacker apps are not loading and are not accessible to users.
This has now been resolved, thank you!
We have identified an issue preventing access to the Stacker website and Stacker workspaces via the Stacker domain. We will provide an update once a fix has been deployed. Thank you for your patience.
This incident has been resolved!
During a scheduled database upgrade, we experienced some unexpected partial downtime in Astra between 1:16 PM and 1:34 PM UTC. During this window, some data may have been slow to load or temporarily unavailable. The issue has since been resolved, and systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.
We're investigating an issue which is affecting all customers on Stacker Classic not using custom domains.
This issue has been resolved. Thanks for your patience.
This incident has been resolved.
We are currently urgently investigating an issue impacting Stacker Classic. This is causing Stacker apps to load slowly or to show loading spinners for long periods of time. Our engineers are engaged to resolve this issue as quickly as possible. We'll update here when we have an ETA for resolution.
We have fixed the issue and we are investigating the underlying causes. We're monitoring the system while everything returns to normal.
This incident has now been resolved and everything is working as expected.
This is impacting only Astra users. When opening Stacker it is stuck on the loading page, we are working on finding a fix for the issue. Thank you for your patience while we work through the issue.
This has been resolved, you should now be able to access your apps. Please let us know if you have any questions or remaining issues.
We experienced an issue that impacted some users' ability to log into Stacker between 12:20 UTC and 13:40 UTC. The issue has since been resolved. If you're still encountering any problems, please try refreshing your page. If the issue persists, feel free to reach out to us at [email protected], and we'll be happy to assist you. We apologize for any inconvenience this may have caused and are actively investigating the cause to prevent this from happening in the future. If you have any questions or concerns, please don’t hesitate to contact our support team. Thank you for your understanding.
Stacker V5 "Astra" had three short outage periods where all requests to the service failed on Monday between 12:30 and 14:00 UTC. Each of the three outage periods lasted 1-2 minutes. This was a result of some routine database changes causing an unforseen conflict which prevented normal queries from being processed. Because it was part of changes we were making manually we were able to identify and resolve the issue almost immediately. We apologies for the disrption this would have caused to any users online at the time. We're reviewing our processes which should have protected aginst thins kind of conflict.
Our file upload service is not working correctly. This prevents any files being uploaded into Stacker: in attachment fields, rich text fields, app or workspace logos, and so on. We're continuing to investigate the issue. This is affecting both our Classic (V4) and Astra (V5) versions.
The issue seems to be resolved and uploads are now working. We will continue to monitor for any further issues. If you still have issues after a page refresh please reach out to support and we'll be able to help you out.
This incident has been resolved.
We are currently investigating an issue where admins are unable to preview as a user in their apps.
We have identified the issue and are working on a fix.
We have released a fix for this issue! Please contact [email protected] if you have questions or continue to experience difficulties.