Stacker incident

Slow app loading and schema syncing issues

Minor Resolved View vendor source →

Stacker experienced a minor incident on April 12, 2022 affecting Stacker API and Airtable Schema Update and 1 more component, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2022, 07:57 AM UTC
Resolved
Apr 12, 2022, 12:27 PM UTC
Duration
4h 30m
Detected by Pingoru
Apr 12, 2022, 07:57 AM UTC

Affected components

Stacker APIAirtable Schema UpdateStacker App

Update timeline

  1. investigating Apr 12, 2022, 07:57 AM UTC

    We're investigating reports of apps loading slowly, and Airtable schema updates working intermittently. Initial investigation suggests that the issue might have started on April 11th, around 20:45 UTC. We'll update as we know more.

  2. identified Apr 12, 2022, 09:16 AM UTC

    We believe we have identified the issue and have implemented a fix. We're now testing the fix to make sure it actually fixes the issue.

  3. monitoring Apr 12, 2022, 10:37 AM UTC

    The issue seems to be resolved, but we'll continue monitoring the situation. We will update the status page with the cause of the issue once we're confident the issue is resolved.

  4. resolved Apr 12, 2022, 12:27 PM UTC

    The issue is now fully resolved. It seems like Airtable slightly changed the way their schema syncs works, so our schema syncs were failing. This caused a knock-on effect where our API calls got delayed too. We've adjusted to Airtable's change and everything should be back to normal. If you're still seeing any data loading or schema sync issues, please get in touch with support—they are most likely not caused by this issue.