Stacker incident

Temporary sync issue for some customers

Minor Resolved View vendor source →

Stacker experienced a minor incident on April 15, 2022 affecting Stacker API and Stacker App, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2022, 08:07 AM UTC
Resolved
Apr 15, 2022, 01:23 PM UTC
Duration
5h 15m
Detected by Pingoru
Apr 15, 2022, 08:07 AM UTC

Affected components

Stacker APIStacker App

Update timeline

  1. identified Apr 15, 2022, 08:07 AM UTC

    Thanks to alerting we implemented after the last incident, we have noticed that one of our servers is starting to have trouble performing. In order to prevent an issue similar to the incident on April 12th, we will be performing some emergency maintenance on that server. We expect this to take around an hour. During this time, automatic data syncing will not work for some customers.

  2. identified Apr 15, 2022, 09:37 AM UTC

    We're still working on the maintenance. We'll let you know as soon as it's done.

  3. monitoring Apr 15, 2022, 12:48 PM UTC

    We have performed the maintenance, and we are now monitoring the situation. Automatic sync should work for everyone again.

  4. resolved Apr 15, 2022, 01:23 PM UTC

    All good—thanks for your patience!