Stacker incident

File uploads are not working

Minor Resolved View vendor source →

Stacker experienced a minor incident on August 6, 2024 affecting Stacker App, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 01:07 PM UTC
Resolved
Aug 06, 2024, 01:47 PM UTC
Duration
39m
Detected by Pingoru
Aug 06, 2024, 01:07 PM UTC

Affected components

Stacker App

Update timeline

  1. investigating Aug 06, 2024, 09:08 AM UTC

    Our file upload service is not working correctly. This prevents any files being uploaded into Stacker: in attachment fields, rich text fields, app or workspace logos, and so on. We're continuing to investigate the issue. This is affecting both our Classic (V4) and Astra (V5) versions.

  2. monitoring Aug 06, 2024, 01:07 PM UTC

    The issue seems to be resolved and uploads are now working. We will continue to monitor for any further issues. If you still have issues after a page refresh please reach out to support and we'll be able to help you out.

  3. resolved Aug 06, 2024, 01:47 PM UTC

    This incident has been resolved.