Stable Host experienced a critical incident on July 10, 2023 affecting Customer Portal, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 10, 2023, 10:43 PM UTC
Our data-center is having an emergency networking maintenance procedure, we will keep updated by this way. There is no need to report this incident to our support channel.
- identified Jul 10, 2023, 11:54 PM UTC
There is a power loss issue identified on the data-center and our Techs are currently working on it. We don't have an ETA at this moment.
- identified Jul 11, 2023, 02:50 AM UTC
As of this moment the estimated resolution time has not changed. We are continuing to keep in communication with the provider on this issue and will continue to post updates as information becomes available.
- identified Jul 11, 2023, 08:21 PM UTC
The incident is related to a UPS system in the data center. There was a fire in the UPS room, which was extinguished, but the incident resulted in a shutdown of all power to the facility and the involvement of the local fire department. Site management, the fire marshal, and electrical contractors are currently meeting to review the process of the cleaning effort to get approval from the fire marshal to re-energize the site. More updates coming soon.
- resolved Jul 12, 2023, 04:06 AM UTC
Customer Portal has been moved to a new server on a different location. Everything should be back to normal now.