ST Math experienced a major incident on September 9, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 09, 2020, 06:39 PM UTC
The system is experiencing a degradation of service. We are aware of the issue and are looking into the cause.
- postmortem Sep 09, 2020, 06:44 PM UTC
Due to system reboots in our load balanced application servers, we ran out of available database connections. This caused a growing amount of latency for each service call until the system was unresponsive.